EXERCISES time for filing and attending the commission proceedings etc. In most purchases cash memos are not issued hence evidence is not easy to gather. Moreover most purchases in the market are small retail sales. The COPRA was amended in the year to further strengthen consumers in India.
Buying through internet is now included. If there is any service deficiency or defective product, service provider or manufacturer is also held responsible and would be penalized or even imprisoned. Settlement of disputes with the help of a neutral intermediary outside the Consumer Disputes Redressal Commission, called mediator, is now encouraged at all the three tiers Consumer Commissions. After more than years of the enactment of COPRA, consumer awareness in India is spreading but slowly.
Besides this the enforcement of laws that protect workers, especially in the unorganised sectors is weak. Similarly, rules and regulations for working of markets are often not followed. Nevertheless, there is scope for consumers to realise their role and importance. It is often said that consumer movements can be effective only with the consumers’ active involvement.
It requires a voluntary effort and struggle involving the participation of one and all. . Say True or False. (i) COPRA applies only to goods.
(ii) India is one of the many countries in the world which has exclusive authorities established for consumer disputes redressal. (iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Commission. (iv) It is worthwhile to move to consumer commissions only if the damages incurred are of high value. (v) Hallmark is the certification maintained for standardisation of jewellry.
(vi) The consumer redressal process is very simple and quick. (vii) A consumer has the right to get compensation depending on the degree of the damage. . Your school organises a consumer awareness week.
As the Secretary of the Consumer Awareness Forum, draft a poster covering all the consumer rights. You may use the clues and ideas given in the poster on page and . This activity can be done with the help of your