LET’S WORK THIS OUT LEARNING TO BECOME WELL-INFORMED CONSUMERS When we as consumers become conscious of our rights, while purchasing various goods and services, we will be able to distinguish and make informed choices. This and national levels was set up for redressal of consumer disputes. The district-level authority called District Consumer Disputes Redressal Commission deals with the cases involving claims up to Rs crore, the state-level Consumer Disputes Redressal Commissions called State Commission between Rs crore and Rs crore and the national-level commission — National Commission — deals with cases involving claims exceeding Rs crore. If a case is dismissed in district-level commission, a consumer can also appeal in the state and then in national-level commissions.
Thus, the Act has enabled us as consumers to have the right to represent in the Consumer Disputes Redressal Commissions. calls for acquiring the knowledge and skill to become a well-informed consumer. How do we become conscious of our rights? Look at the posters on the right and in the previous page.
What do you think? The enactment of COPRA has led to the setting up of separate Departments of Consumer Affairs in central and state governments. The posters that you have seen are one example through which government spread information about legal process which people can use. You might also be seeing such advertisements on television channels.