National Commission · Part 2

the following steps are followed: i) Collecting Data on Different Products and testing them These organizations collect samples of different products from time to time and test them. After that the results of the tests are declared to public. In this way, these organisations provide prior information to consumers about the authenticity of product and protect them. ii) Filing Suit on Behalf of Consumers Whenever a consumer fails to raise his voice of protest regarding his complaints, these consumers’ organisations come to the rescue and file a case in the court, on behalf of a consumer. By giving this service to the consumers, the consumers get a feeling that they are not alone in their struggle. iii) Organising Protests against Adulteration etc. The consumer’s organizations play a significant role in eliminating the evil of adulteration, hoarding black-marketing and under-weight selling. iv) Helping Educational Institutions These organizations advice the educational institutions the way to prepare courses of study keeping in view the interests of the consumers. v) Promoting Network of Consumer Association Consumer organizations are trying to grow their numbers. They want to cover all the regions of the country so that consumers of all the regions are benefited by their services. vi) Extending Support to Government Consumer organisations keep informing the government agencies about adulteration, artificial scarcity, inferior quality produce etc. to help the government. Procedures for Filing Complaint A complaint can be filed by a complainant against the seller, manufacturer, or dealer of goods which are defective or against the provider of services, if they are deficient in any manner whatsoever. An unfair trade practice or restrictive trade practice can also invite complaint Steps involved in filing Complaint in Consumer Court The first step in filing a consumer complaint is to send a legal notice to the seller or company. A legal notice must be drafted with the help of a consumer court lawyer and include the following: 12th Commerce Unit - - . . AM . Details of the consumer like name, address, product or services purchase details of the company, etc. . Necessary details of the