17.03  Responsibilities of Consumer

. Responsibilities of Consumer Consumer rights, by themselves, cannot be effective in achieving the objective of consumer protection. Consumer protection can, in effect, be achieved only when the consumers also understand their responsibilities. Consumers should keep in mind their responsibilities while purchasing, using and consuming goods and services. Rights and responsibilities are two sides of the same coin. Just as consumers enjoy certain rights, they owe certain responsibilities. The responsibilities of consumer are listed below; . The consumer must pay the price of the goods according to the terms and conditions of the sales contract. . The consumer has got a responsibility to apply to the seller for the delivery of the goods. He/she has to take delivery of the goods in time. . The consumer has to bear any loss, which may arise to the seller when the consumer delays taking delivery of the goods as per the terms of contract. . The consumer is bound to pay any interest and special damages caused to the seller in case if there is delay in the payment. . The consumer has to assiduously follow and keenly observe the instructions and precautions while using the products. . The consumer has the responsibility to express unambiguously to the seller of his requirements and expectations from the product. . The consumer must seek to collect complete information about the quality, quantity, price etc of the product before purchasing it. . The consumer must get cash receipt as a proof of goods purchased from the seller. If it carries any warranty, the buyer must obtain the warranty card mentioning the date of purchase and period of warranty. It must also bear the signature and stamp of the seller organisation. . The consumer must file a complaint with the seller concerned about defects or shortcomings noticed in their products and services. . The consumer should never compromise on the quality of goods. The consumers must watch for ISI, Agmark, FPO, the standard quality certification marks and the like in the label. 12th Commerce Unit - - . . AM . The consumer should not