or service falls short of his expectations. Many consumer organisations and some enlightened businesses are taking a pro active part in educating consumers in this respect. On 24th December , Government of India enacted the CONSUMER PROTECTION ACT to . Ensure Rights of Consumers .
Provide Remedies for deceived Consumers . Check Unfair Business Prac ces & Restric ve Trade Prac ces. This is a unique law in the WORLD. CONSUMERS RIGHTS IN INDIA vii) Right to Quality of Life Quality of life refers to the perceived well- being of people, in groups and individually, and well-being of the environment in which these people live.
Consumerism has been defined as ‘an improved quality of life.” It means that the environmental problems affect the very life of consumers and on the environment which people live. In other words air pollution, water pollution, food pollution, noise pollution, and relation pollution, and legacies of on-going industrialisation take a heavy toll on the quality of life of people and on the environment of their inhabitation. The social cost of these pollutions far exeed their social benefits. In other words, each kind of pollution is eating away the social benefits resulting from the society.
It is where the social responsibilities of business enterprises arise; there is nothing wrong in producing the products/output for the mankind. But the manufacturers have to safely dispose the inevitable sewage and effluent in such a way that it does not cause any damage to human or environment. viii) Right to Consumer Protection The consumer has a right to be aware of his rights and remedies available to him, redress his grievances through publicity in the mass media. Consumer has a right to be protected against goods and services which are hazardous to life and health.
For instance, electrical appliances which are manufactured with substandard components or which do not conform to the safety norms might cause serious physical injury to the user. Therefore, consumers need to be educated that they should use electrical appliances with ISI mark which stands testimony to the quality and standards observed in the manufacturers.