Organises, supervises and controls all uniformed services, bell boys in the lobby, supervises all baggage movement during check-in and check-out. Bellboy Is responsible for shifting of baggage of guests, within and out of the room. Doorman Welcomes guests upon arrival and escorts them to the registration desk. Housekeeping Department: Housekeeping department is primarily responsible for providing a healthy environment by ensuring cleanliness and maintaining high standards of hygiene along with ensuring that the aesthetics of the entire establishment are maintained.
The guest’s decision to stay and repeatedly visit the hotel in future largely depends upon the quality of the services provided. In case of hotels, room decor, facilities provided within the rooms, safety, cleanliness and hygiene are most important. Nowadays, many organisations, including corporate offices, are hiring housekeeping services on contractual basis. This provides an avenue for many people to start their own enterprise.
When housekeeping consultancy is done on a commercial basis, it has a greater volume of activities and challenges. The work of maintaining numerous rooms and public areas becomes a gigantic and complex task. In order to provide valuable services to the client, it is essential to plan and organise the department with various sections and trained staff. Functions of Housekeeping Department As the prime function is to maintain cleanliness and space hygiene, it is responsible for the following — Cleaning of public areas and guestrooms Supply, upkeep of laundry and exchange of various linen and uniforms.
Fig. . : Housekeeper replacing linen Internal flower arrangement and maintenance of external landscape or garden. Fig.
. : Special Lighting effect in the Garden of a Hotel Coordination and communication with other departments such as front office, restaurants, engineering, accounts, etc., through control desk. Pest control is also the responsibility of this department. In order to perform these functions efficiently, the housekeeping department is divided into sections, which are as follows: .
Housekeeping control desk — passes on the information to housekeeping staff who are working in various parts of the hotel. . Housekeeping management — plans, organises and controls all the activities of the housekeeping department. .