brigade — upkeeps and cleans the guestrooms. . Public area brigade — maintains cleanliness of foyer, lobby, front office and other common areas. .
Linen and uniform room — coordinates with laundry; responsible for providing clean linen to entire establishment and uniform to all the staff. . Horticulture and flower arrangement team — maintains landscape of the hotel and arranges flowers in rooms and at various places. .
Lost and found section — deposits misplaced luggage of guests. Staffing pattern of Housekeeping Department In order to run the department efficiently it is essential to select appropriate manpower to match the various posts within. The organisational chart as given in Fig. .
shows the staff hierarchy in a hotel. The organisational structure and hierarchy may vary from one organisation / hotel to another. One may appoint different individuals in different posts or have some staff ‘multi-tasking’. Floor supervisor Room Attendant Housemen Public area supervisor Housekeeping control desk Assistant housekeeper Interior Decorator Executive Housekeeper Head Housemen Housemen Florist / Gardner Linen / Uniform Supervisor Helper Fig.
. : General Organisational Chart of a Housekeeping Department Responsibilities of the housekeeping department personnel: . Executive Housekeeper — is responsible for managing the functioning of the department through judicious use of manpower, materials, money, time and other available resources. S/he checks schedules, cleanliness and all functioning of the housekeeping department.
. Assistant Housekeeper — There may be one for each shift of duty in a large hotel. Prepares duty schedule and checks cleanliness and functioning of the workers. .
Desk control supervisor — coordinates with front office for information on departure of guests, gets vacated rooms cleaned and hands over cleaned rooms. This desk should be manned hours, as guests and staff contact this desk to receive or transmit information any time. . Floor supervisor — There is one supervisor for each floor, responsible for cleanliness and maintenance of guest rooms, corridors, and staircase and floor pantries.
. Room attendant — does actual cleaning of guest rooms and bath rooms. Housemen perform the heavy cleaning activities such as vacuuming, mopping, sweeping, shifting of